FAQ

General

Change to your plan must be made 48 hours before the end of your payment cycle, in the 48 hours before your next billing cycle the modification are not allowed. the changes you make will only take effect at the beginning of your next payment cycle.

The plans get paid on their anniversary. If there was an options to merge them, they still have 2 receipts and 2 dinstict payments.

You can apply the rewards during your billing cycle at the exception of 48 hours before your next billing cycle. However, I will considered more interesting to apply 3 days before the next billing cycle.

Now do you think why? When you apply a bonus in a new slot, the bonus cannot be replaced before activation, therefore, if you receive a better one, you cannot use, if you do not have a free slot .

Fizz uses this slogan "Everyone pays a fair price every day".

However, this is our opinion I will do

This is our option, and we will try to explain with an example, we have 2 mobile's plan and 1 internet, the referral in $25, and we are paying 30$ for each plan

first case: 1 account will all 3 plans

Every month we will receive 900 points (10 points for every $), we are alsogiving kudos in the community, and we get 620 points, therefore 1520 points every month.

end of 1 moth 1520, 2 month 3040, 3 month 4560, 4 month 6080,.....,18240 after a year, ..., 36480 after 2 years

The discount for internet the 1 month 1$, at your 3 month 2$, at your 4 month 3$, at 7th month 4$, ay your 12th month 5$, at 16th month you get 6$, therefore in 2 year

The only way to change the email associated with your plan is contacting Fizz's support.

The sky is yor limit :D. Share your referral code with with family member, friend, or any one interested. There is not limit on how many people you can refer. Please do not spam.

When someone uses your referral code during the subscription process for their first plan (mobile or home internet), you will receive $25 referral credit on their 2 month anniversary with Fizz.

Mobile

The rule state that an upgrade is for boosts the mobile plan, therefore, the plan must include that service. However, till today you can have data rewards and apply to a plan without a data plan.

Moreover, the data upgrade are also follow the rule of data roll over, therefore, they have a validity of 3 billing cycle.

If you have unlimited SMS, it is included if you are under your coverage area

The incoming SMS are always free with Fizz

If you are under your coverage area, for Fizz, all the incoming calls are the same as a friend near you or another one on the other side of the world, therefore, if you have unlimited calls, these calls are included.

If you do not have unlimited calls, you need to have an addon or money in your wallet and incoming and outgoing calls are billed by the minute. Then a call of 1 seconds will be charged as 1 minute.

In order to help you out with the Fizz modem, we would like to suggest to read this page Lost connection

The majority of phones sold in North America in the past couples of years are compatible. For the iPhone there are multiple factors to consider, you need to have at least an iPhone 5S, you need to have the latest operating system, you need to have carrier settings update to Fizz 34.1 or higher.

You need to have a phone with the following, Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies, Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band IV). Detailed information can be found here: https://fizz.ca/en/faq/compatible-devices

When you check the phone compatibility, check the model number, for the same phone, sometime there are multiple models for different market, with different frequencies, the best is checking the manufacture site.

You can track your delivery from here: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

If the SIM was delivered and you did not received, usually the support ask to get a new one, you can reorder or you can verify in a nearby Couche-Tard https://fizz.ca/en/sim-card#stores, the missing SIM will be refund to you after the activation of your second SIM.

In order to get refunded you must contact the Fizz's support